Below you’ll find a breakdown of our shipping policy.

When your order ships, we will send you a shipping notification email with tracking information.

Occasionally, items may be out of stock and will be canceled from your order, unfortunately. You will be notified by email about any cancellation in this case. We will not charge you for items that are canceled.


Delivery Charges (include packaging and handling)

Free shipping on all orders.


Delivery Times:

Standard delivery is 3-7 working days



We use DHL, FedEx, USPS and UPS for our deliveries.


What should I do if there is a serious delay with my shipment?

Please contact our customer service to investigate. If it is comfirmed there is an exception(i.e package lost)or delay will still last for a considerable time,we are responsible for a re-shipment or refund according to your preference.


How to track the package?

Once an item has been shipped, you will receive a shipment notification email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.


Can I change the delivery address of my package?

If the package hasn’t shipped, please feel free to contact us with your new delivery address.

If the package is en route, we cannot change the shipment.


What do I need to do when I received a different product than what I ordered?

Please contact our customer support team.



*karlxtom reserves the right to explain the terms of the Shipping Policy.